Privacy & Security | Caulfield Industrial Tools Online
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Privacy & Security

Caulfield Industrial Cookie Policy

Caulfield Industrial values and respects the privacy of all our customers and visitors to our website. We are committed to complying with the Data Protection Act 1988 & 2003 & GDPR

 

  1. Types of Information Collected

Personal Data

Personal Data is information that can be used to identify you. We collect information such as your name, email address, billing address, postal address and telephone number. This information is only collected if you voluntarily provide us with this information.

Non-Personal Data

Non-Personal Data is information that cannot be used to identify or contact you. This is statistical and analytical data about our users browsing actions and patterns.

 

  1. Why we collect the Information

We may use personal data provided to us for the following reasons

-          To fulfil your orders through DPD / LYNX or another courier company as to provide you with the goods and services ordered

-          To communicate with you regarding your order and its’ fulfilment

-          To respond to queries you may have

-          To inform you of upcoming events, special promotions or new products that may be of interest to you

 

We may use Non-Personal Data collected for the following reasons

-          Gain a better understanding of our website users site usage so that we can use this information to improve the website and provide our users with an enhanced customer experience

-          Estimate audience size and usage patterns

-          Store user preferences so you can customise the site

-          To track return visitors

 

  1. How we collect the Information

Personal Data

Register for our Site Functionality

When you register with our website, we create an account for you and record your details in our database.  Any time you make an order, we record your billing and shipping address details in our database so that you can select them quickly the next time you create an order.

We collect the following

-          Email

-          First Name/Last Name

-          Address Details

-          Mobile Phone

-          Password details *

-          Order History Details

*passwords are encrypted

Complete an Order

During the order process we collect the following

-          Email

-          First Name/Last Name

-          Address Details

-          Mobile Phone

-          Order Details

Make a Payment

Realex Payments

Our website uses Realex Payments for accepting credit card payments.  We don’t record your credit card details in our database. All payments are processed through Realex Payments.  More information about Realex Payments can be found here: https://www.globalpaymentsinc.com/en-ie/accept-payments/ecommerce/privacy

PayPal

Our website also accepts payment via PayPal. We don’t record your credit card details in our database. All payments are processed through PayPal. More information can be found here: https://www.paypal.com/ie/webapps/mpp/ua/privacy-full

 

Contact Forms

Data supplied via Forms are recorded in our database. We reply to all contacts made directly through email.   Examples of forms included in our website include

-          Contact Us form

Data collected via these forms include

-          Name

-          Address

-          Telephone number

-          Email address

-          Message details

-          Billing Details

 

Mail Chimp

We use Mail Chimp to engage with our customers via email. A customer may subscribe to our email via a) the checkout process b) contact us form c) sign up to newsletter. A customer subscribes to the email by opting in and agreeing to receive future emails.  The data collected includes a) email address b) name. There is an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time. More information can be found here: https://kb.mailchimp.com/binaries/content/assets/mailchimpkb/us/en/pdfs/mailchimp_gdpr_sept2017.pdf

 

 

Personalisation

Nosto Personalisation

We record all activity on our website with Nosto, our personalisation engine, which allows us tailor the offers displayed to you based on products and categories that you have shown an interest in on our website.

We use Nosto to personalise our customers shopping experience. Once a customer has completed an order we use Nosto to send them a personalised follow up email using the data collected during the order process.

Nosto will also use the information that a customer enters prior to check out to send the customer an abandoned cart email with links to all the products that they had in their basket – this allows them to make the order quickly if they change their minds. Nosto also use this information to send follow up emails. More information can be found here:  http://www.nosto.com/terms/dpa/

Real Time Messaging

Pubble

We use Pubble to communicate via real-time messaging with our customers. For more information please see https://www.pubble.io/gdpr

 

Non Personal Data

Google Analytics

We record all activity on our website with Google Analytics.  Please refer to https://policies.google.com/privacy  for more information

 

Search

Celebros

Celebros is our intelligent site search platform. Celebros does not use any personally identifiable information but does use non-personal data to generate intelligent search suggestions.

 

Third Party Tracking Tools

  • Facebook Pixel Code – A Facebook pixel is code that you place on a website. It helps to track conversions from Facebook ads, optimize ads based on collected data and build targeted audiences for future ads. 
  • Google Tags – The customer can use this tool on the product page to share products they like.
  • Google Ad Services – Google uses a cookie called ads/ga-audiences to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across the website. 

 

Adroll.com  - Addroll will collect data from you to provide targeted advertising services and may send you an email again asking you to re-engage with us.  For more information please see https://www.adrollgroup.com/gdpr   

 

  1. Customer Rights

Under the Data Protection Acts 1988 & 2002 & GDPR the customer has a number of rights including a) Right of access b) Right to Rectification c) Right of erasure d) Right of data portability.

Should you wish to discuss your rights please contact us at weborders@caulfieldindustrial.com

 

 

  1. Changes to Privacy Statement

Any changes to the Privacy Statement will be posted on this website www.caulfieldindustrial.com  

 

  1. Contact Us

Any questions, comments or queries regarding this Privacy Statement should be addressed to Caulfield Industrial Ltd, Oranmore Business Park, Oranmore, Co. Galway, Ireland

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